Problem Statements A co-worker at the Wal-Mart photo lab, Claude faces difficulties in attending his father's main birthday dinner. (Brotheridge, C. 2005) Claude comes from a close-knit family and did not want to miss the celebration. However, there is a conflict between his work schedule and dinner schedule. Due to the rigidity of the automatic scheduling program and his manager's non-negotiable management style, he was sure that his manager would not give him time off. He also didn't want to declare a sick day, not wanting to distort the truth. He also couldn't feel a cold coming on. However, the main problem is Wal-Mart's organizational management. Managers do not treat their employees with dignity and respect, and the lack of feedback and communication has caused tension in the workplace. Situation Analysis To carry out a meticulous analysis, we should consider both individual and organizational analysis. We must recognize that the employee's attitude will influence their behaviors and their work commitment. Furthermore, attitudes derived from direct experience are stronger. (Sniderman, Bulmash, Nelson & Quick, 2007) At first, Claude maintained a positive attitude towards his work. Messages in employee orientation such as "family approach" and "associates are partners" inspired him and established a positive attitude toward working at Wal-Mart. However, after working at Wal-Mart for a while, he realized that his job was rather routine and replaceable. Additionally, his colleagues encountered some puzzling management issues. These incidents pushed Claude to take on negative attitudes towards his job and the work environment. When employees don't feel a sense of connection... middle of paper... I always find someone to fill in for the position. Claude can easily find another job and celebrate with his family. However, as one of the largest retailers, Wal-Mart really needs to adapt its management assumptions, treating its employees respectably and creating a positive work environment, which is essential for Wal-Mart. continued success. Managers should nurture their employees, increase their job satisfaction, and instill positive attitudes and passion within the work environment. This should be true even among employees in low-level jobs. References Brotherridge, C. (2005). Working at Wal-Mart. In T. Cawsey and G. Deszca (eds.). Cases of organizational behavior. Toronto: McGraw-Hill Ryerson.Sniderman, P. R., Bulmash, J., Nelson, D. L, Quick, J. C. (2007). Managing organizational behavior in Canada. Toronto: Nelson Thomson Canada Limited.