The institution is clean and tidy. I felt safe and welcomed. At times I was always greeted with a smile by the staff and elders. My volunteer commitment lasted two and a half hours on Tuesdays. I came in in time to serve lunch. The lunch protocol is strict, I wore a hair net, apron and gloves. There was a hygiene regime consisting of washing hands before and after gloves. On Tuesday lunch consisted of tuna or chicken salad, two slices of white bread, a small lettuce and tomato salad, a dessert with fruit in syrup, milk, water and coffee. It is balanced, although in my opinion not sufficiently nutritious. The elderly never complained about the meal and were grateful. I felt a sense of pride radiating from the servers, especially a Jamaican woman named Joan. She was diligent and knowledgeable about people's preferences. For example, Cecilia doesn't like cucumbers; Jose eats only a slice of bread. Sometimes there were five volunteers serving lunch in silence and