Although workers may be competent in certain areas, not all individual experiences are created equal. Workers should be open to asking questions respectfully and learning from others. Active listening is a key component to becoming more culturally competent. To take full advantage of the learning process, workers will need to step outside of their comfort zone. This may involve letting go of what they know and learning new ways of thinking, feeling and acting. Workers should also be aware that differences in beliefs and practices may emerge during the learning process. These differences should be approached with an open mind (Yanca & Johnson,