Workplace ObservationThere are some observable aspects of organizational culture such as ethical standards and behaviors, organizational diversity, dress and language, conflict management, and technological impact on culture.Sotheby's International RealtyCulture Sotheby's International Realty (SIR) organization is described as a high-involvement management-type organization focused on high-quality service. With high-involvement management described as one that recognizes human capital as its most valuable resource by carefully selecting and training individuals and giving them “significant decision-making power, information, and incentive compensation” (Hitt, Miller, & Colella, 2006, p . 15). Because of the compensation involved in large real estate transactions, there is always the danger of “crossing” the line when it comes to ethical behavior as agents scramble for the listing down the street, closing escrow on time with documents that do not are completely understood by the buyer or seller or in showing favor to one potential buyer over another because of race, religion, sexual orientation, marital status, social status, or some other perceived bias. “Two major challenges to organizational behavior today are those that arise from the collapse of ethical values ​​and [those] from the increasing diversity of the workforce” (George & Jones, 2005, p. 13). The management of Sotheby's International Realty, and all real estate agents with whom I work, are guided in their ethical behavior by the Code of Ethics established by the National Association of Realtors (National Association of Realtors [NAR], 2008). All conduct is governed by this standard, and any deviation from the NAR Code of Ethics is grounds for termination by the company, lawsuit, and restriction or loss of license by the State of California. Ethics and Fair Housing training is required by SIR and NAR to be included in continuing education and licensing requirements for all agents and brokers nationwide. SIR and real estate offices as a business model are a mirror of our communities and create an organizational diversity balance. Real estate in general relies on diversity within the community where individuals can excel at being a “specialist” in their market and thus gain an advantage over competitors. SIR has agents who work with Jewish, Armenian, Russian, Korean, Chinese, Latino, African American, Iranian and other communities who have homes to buy and sell. The president of my company says the only thing Sotheby's discriminates against is money. Frank Symons, the COO of Sotheby's International Realty Western Region says: "I don't care if it's a fifteen thousand dollar lot or a fifty million dollar property, it's business and I only care about the quality of your service".