As I reflect on my skills in these areas, I find that I use paraphrasing, reflection, and nonverbal communication skills more frequently. These skills haven't always come naturally to me, but they're the ones I've learned to place a lot of emphasis on when communicating. Paraphrasing or rephrasing words used by the client often communicates to others that you are listening and provides the opportunity for correction (Mehr & Kanwischer, 2011). I have found this to be a helpful tool in working with people who have a developmental disability. It establishes rapport quickly because it allows the client to make sure I understand what they are communicating. Similarly, Mehr & Kanwischer (2011) describe reflection as a way to help a client be aware of their feelings by listening to what is said between the lines. I tend to listen both to what a person tells me and to what he insinuates but doesn't say. I find that when I say what someone can't find the words to explain, it creates an immediate connection that helps the person feel freer to speak up. Finally, I am constantly aware of nonverbal communication, both what I am representing and what the other person is showing. I observe people's body language, eye contact and gestures when they speak to identify the consistency between what they say and what they represent. It's natural to assume that others make these assumptions about me, too, so I make a conscious effort to ensure I appear open and open.
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