Patient-centered care is a concept in which healthcare professionals put themselves in the patient's position and think about how they want to be treated before deciding how they themselves they want to continue with the procedure. It is a strong commitment for healthcare personnel to be able to manage and consider patients as thinking and feeling people with the potential for development and adaptation. Therefore, the healthcare team must be compatible, open-minded and courteous to provide the best possible care to patients. The lady patient has been suffering from scoliosis for a long time. Therefore, he must undergo an annual x-ray examination and consultation to see the progress of his spine. He is currently a freshman in college and going. The receptionist was on the phone for a long time before she could contact the lady patient. In the end, the receptionist simply took the lady patient's insurance without any clarification and made her wait for a while. Furthermore, he was unable to concentrate on the lady patient and became distracted when another patient asked for directions. The receptionist clearly indicated a lack of professionalism when she was unable to provide adequate information to the patient when she was disoriented. Also, the receptionist had no manners when she didn't apologize when another patient wanted to talk to her. The lady patient said she felt extremely vulnerable and lost when no one was able to help her understand what was happening. Therefore, in this case the healthcare team failed to provide a caring and helpful environment for the patient's experience with the healthcare team according to the standards of patient-centered care, there are some parallels and differences. In Barry and Edgman-Levitan's text Shared Decision Making: The Pinnacle of Patient Centered Care, it explains how patient-centered care is divided into three broad areas. One of the areas discussed concerns information, communication and education. It states that “adequate information must be shared with patients and this includes clinical management… This is very relevant to understanding the concept of self-care and individual health promotion….” Barry & Edgman-Levitan (2012). In the case of the lady patient, the doctor was able to thoroughly explain to the patient and her parents her current health status and her concept of scoliosis, so that the patient could have a better idea about the treatment of himself and at the same time reassure his parents. Therefore, the doctor successfully shared adequate information about the patient's condition so that she could better understand how to manage herself effectively. Another example from one of the broader fields is the idea of ​​integration and coordination of care: “patients feel vulnerable when faced with illness and feel the need for competent and caring healthcare personnel”. Barry and Edgman-Levitan (2012). In this case, both the doctor and the nurse demonstrated themselves to be part of a caring healthcare team when they initially attempted to have a casual conversation with the patient and asked her