Looking back on it now from a more distant position, as years have passed since the incident, I can more easily understand the university's reasoning for denying my appeal. I understand now, as I did then, that the deadline for final transcripts is the final deciding factor for admission and that I missed that deadline. I know that the consequence of missing this deadline was the loss of my offer of admission. But I still don't understand how the university can be so cold and heartless, showing no mercy for a mistake that wasn't made by me. I think there were steps the university could and should have taken before sending the initial email that started the nightmare. To begin with, my final transcripts were sent to their campus, simply to the wrong campus address. You might think that if, for example, the financial aid office received an envelope marked for admission, they would forward it to the correct office. Obviously that wasn't the case, even though it's an obvious action. I also still find it quite suspicious and strange that the university requested current transcripts along with my application and received that copy of my transcripts in full, but when my final transcripts arrived sent to the same address as the previous copy, the final copy she had disappeared