Computer Skills – It is mandatory for a secretary to have computer skills because they will mostly be working with computers which include typing, entering reports, sending documents via email and receiving emails Good communication skills – A secretary must have good communication skills because it demonstrates the professionalism of the company. This can also help you understand things that can improve relationships between colleagues. People Skills: People skills are most likely to be a positive characteristic that can resolve conflicts. Efficient time management skills: Be on time every time you attend a meeting or give up on a task so that things don't get messy and disorganized. Excellent spelling and grammar skills – It is crucial to have excellent spelling and grammar because it is useful for writing a report. Understand when the boss is under pressure – It is best not to disturb the boss if the boss is under pressure. Try not to give the boss more problems, instead try to solve the problem first. Able to cope with pressure, deadlines and multitasking: It is understandable for a secretary to feel pressured, but a secretary must know how to handle pressure in order to relieve the stress of being under pressure. Initiative: If things go slightly wrong than expected, it becomes easier for the boss because instead of waiting for an order from the boss, the secretary can solve the problem independently. Listen well and present solutions rather than dwelling on the problem -The benefits of listening well can help in providing solutions to the problem. Organization and Detail Orientation – Organizing files or anything else like planning and planning is very important because it is not important Up-to-date skills and ability to learn new skills and procedures with ease. - Makes life much easier whenever there is a change in the work environment. Answers phone calls and greets visitors with a welcoming smile. This can promote the good image of the company and can help the company's profit or sales. Honesty and discretionKeep people informed – So colleagues know every change you make. LoyaltyWorks CitedBrant, J. A. (2014). Communication skills for the workplace: How to get your message across effectively. Atlantic Publishing Company. Caston, C., & Hunter, P. (2018). The Secretary's Handbook: A Handbook for Administrative Assistants, Executive Assistants, and Secretaries. AMACOM.Chaturvedi, P. (2019). Importance of time management in the workplace. International Journal of Advanced Research and Publications, 3(2), 235-242.Crystal, D. (2017). Making sense of grammar. Routledge. Dale, S., Fox, M. L., & Lykken, D. T. (2014). Secretaries' interpersonal skills: their effectiveness and determinants. Journal of Applied Psychology, 99(3), 514-525.De Janasz, S.C., Dowd, K.O., & Schneider, B.Z. (2019). Interpersonal skills in organizations. McGraw-Hill Education.Lee, K.L., & Brown, J.D. (2015). Time management skills and perceived control of time at work. Journal of Organizational Behavior, 36(5), 670-692.Management Association, I. (ed.). (2020). Handbook of research on effective communication, leadership and conflict resolution. IGI Global.Powell, M., & Leung, R. (2018). Multitasking and time management: Evidence from the emergency room. Review of Economic Studies, 85(1), 297-332. Westman, M., Hobfoll, S. E., Chen, S., Davidson, O. B., & Laski, S. (2014). Organizational stress through the lens of conservation of resources (COR) theory. In Organizational Stress: A Review and Critique of Theory, Research, and Applications (pp. 62-103). SAGE Publications.