According to a 2017 article published in the Journal of General Internal Medicine, one in five patients reports discrimination in health care, whether in terms of race, ethnicity, age, weight or even income. Talking to a doctor or nurse about a personal problem can be a very vulnerable experience, and it is my responsibility, as a future healthcare professional, to minimize statistics like these. Even though I will spend most of my time in the clinical laboratory, I will still interact with patients when I need to collect blood samples. Being sensitive to the idea that everyone has unique difficulties and experiences, while applying essential leadership skills will allow me to provide exceptional, knowledgeable care. Say no to plagiarism. Get a tailor-made essay on "Why Violent Video Games Shouldn't Be Banned"? Get an Original Essay As a future medical technologist, the topic that interested me most was quality improvement. Because we are dealing with a large volume of patient samples, there is enormous pressure to ensure that everything is identified and organized correctly, that tests are completed correctly and quickly, and that there are backup plans in case a piece of equipment needs repair. repair. The goal of "Doing the right things, right the first time, every time" is fundamental in the laboratory. Simple and careless mistakes could cost time, money and even lives. Quality improvement can also be used in terms of customer service in healthcare and to ensure that care is culturally sensitive and customer-centred. Healthcare is not the same as it was ten years ago and I'm sure it will be completely different in the future. the next ten years. Adaptability in this field is crucial, especially when it comes to changing organizational culture. Every year, new technologies, policies and procedures are put in place to continuously improve patient care in all aspects of healthcare. When I visited the hospital this year, every single location had new equipment or a completely new lab put in place to improve efficiency. Having to learn these new things every few years must certainly be a challenge for lab staff, but they are flexible and understand that it's just part of the job. Furthermore, organizational culture is what contributes most to job satisfaction. As mentioned in our presentation, 72% of employees believe that treating all employees with respect is “very important.” If respect, cultural sensitivity and diversity are not present in the workplace culture, it will not be as successful as it potentially could be. I hope to work at an institution that has employees from diverse backgrounds so that I have more opportunities to learn new perspectives. Some things in medicine and healthcare are black and white; for example, the bacteria under the microscope are E. coli or they are not. There is not much room for interpretation of scientific facts. However, the way laboratories are organized, the procedures for treating patients from different cultures and, ultimately, the way we do our work every day are much less monochromatic topics. There is a need to improve communication and quality, which can be greatly improved if many different voices are included in those conversations. Please note: this is just an example. Get a custom paper from our expert writers now. Get a Custom Essay This course allowed you to learn more about my personality than I ever had before. I learned that:10.1177/1745691616687022