Also countdown provides one year warranty on some products to satisfy customers and their needs and demands Repair or Replacement Policies: Due to some regulations and guidelines, some items may be replaced or repaired based on the organization's supervision. Pak n save has a certification on each item so as to help the customer to repair their item and some to replace it with the new one. They also provide technical support if the product crashes after working smoothly. 3.4 Customer service is provided by all staff in a way that promotes goodwill and trust and takes into account special needs with sensitivity, empathy and respect Pak n save is a large and very successful organization in New Zealand. There are numerous employees working with this organization in different departments who have numerous responsible duties and the workers hold the key to promote such business. They are also working for the goodwill of the organization. employees work in a friendly environment which increases company productivity. Sometimes the company faces organizational problems, but in any case the staff always manages the meetings