People People are a determining factor in the service delivery process, since a service is inseparable from the person providing it ("Management Study Guide" , 2015). Having the right people is essential because they are as much a part of your business offering as the products or services you offer. 8.5.1. Rewards and Recognition Providing rewards to employees can increase their dedication to their work, and recognizing them for what they have done at the store, whether good or bad, can help motivate them to do more for the company. This will help build a strong relationship and communication between the company and staff that creates a positive work culture.8.5.2. Competent employees Employees are the fundamental resource of every organization. Their input into daily operations will generate the organization's output, so the quantity and quality of the output depends on the knowledge of the employees. During the hiring process you will get a competent workforce by evaluating them from the candidate pool and undergoing proper training and development on a regular basis. 8.6. Physicist