The job of managers and leaders is to focus on the task, facts and logic, not on personality and emotions. A transactional leader aims to generate the desired performance of the team by directly motivating them. Employees are rewarded for behaving as expected and punished when they deviate from roles and policies. The relationship between employee and leader is transactional. By rewarding employees an organization is able to achieve quality objectives and those who do not meet standards are punished (Laohavichien, Fredendall and Cantrell