Best Human Resources DepartmentHuman Resources (HR) is constantly evolving due to technological innovations, tough competition and rapid growth of globalization. The knowledge era of the 21st century demonstrates the significant change in the strategies and methods used by HR professionals to effectively manage people in the organization. This change leads to the recognition of the true value of employees based on their ability and potential to excel. “Citizen-workers of the knowledge age must be able to quickly identify, evaluate and represent new information. They must be able to communicate this to others and be able to work productively in collaboration with others. They must be adaptable, creative and innovative and be able to understand things at a “systems” or big picture level” (NZCER, 2013, p.1). The Best Human Resources Department Creating a friendly and successful work environment ensures employee and customer satisfaction and leads to company efficiency and profitability. A positive organizational environment can be achieved by retaining and motivating people based on open communication, proactive leadership, appropriate role models aligned with the organization's mission, vision and values, and work-life flexibility. A financial company Capital One has created such a workplace providing mobility and flexibility to its employees across business units. They have implemented a “virtual workplace” concept that is based on the reconfiguration of the office space and the use of the most up-to-date mobile technology. It gives employees the opportunity to be more productive as they can work from anywhere they choose. According to the Society for Human Resource Management's Benefits Survey Report published in...... middle of paper ......cost costs, increased productivity and reduced overall costs” (Wellness Proposals, 2013, p.1 ) .Summary and ConclusionsIn conclusion, the Human Resources department plays a significant role in the organization by providing a wide range of valuable services to the employees in various functional areas such as staff recruitment and training, public relations development, evaluation of performance, maintaining workplace atmosphere, employee relations, benefits administration and much more. Most likely, HR essentially contributes to the organization's strategies and goals through promoting leadership activities, creating a friendly working environment, and ensuring efficient management of talented employees in general. As a company's strategic resource, HR improves the utilization of human capital and creates a competitive workforce based on business and market demand.